

Hi, how can we help you?
Questions you might ask about product and services. Answer (Step by Step):
How to login to the site?
You can log in to Indot Photo Gifts in two easy ways:
- Site Login – Click Login/My Account at the top of the homepage, enter your registered email and password, and Click Login.
- Sign Up – If you don’t have an account, click Sign Up, enter your details, and create a new account to start personalizing gifts.
- Google Login – Simply choose the “Continue with Google” option and sign in using your Google account for quick access.
Once logged in, you can track orders, manage account details, and save designs for future purchases.
How to create a product?
Follow these simple steps to create a personalized gift quickly and confidently:
- Pick a product — choose the type (wooden photo print, photobook, frame, mug, acrylic print, block, table décor, etc.).
- Select size & options — pick the size, orientation (portrait/landscape), finish, and any extras (gift wrap, stand, engraving).
- Upload your photo(s) — upload high-quality images (JPEG/PNG). Use the best available photo (close-up, well-lit, minimal compression). Add Photos Options (Computer, Phone, My Photos and Google Photos)
- Crop & position — use the on-site editor to crop, rotate, zoom, and position the photo. Keep important elements away from the edges (safe margin) so nothing gets cut off.
- Add text & personalization — type names, dates, messages or choose fonts, colors, backgrounds, cliparts, frames, masks and layouts. Preview font sizes and alignment.
- Apply filters / edits if needed — adjust brightness/contrast or apply subtle filters, but avoid heavy over-editing for print.
- Preview carefully — check every face, spelling, and placement in the preview (2D/3D mockup if available). Confirm orientation and that nothing important is cropped.
- Save design (optional) — if the site allows, save your design to your account for later edits or repeat orders.
- Add to cart & checkout — choose shipping address, delivery option, apply promo codes, and complete payment.
Quick tips:
- Use high-resolution, well-lit photos (avoid screenshots or low-res social media downloads).
- Remove watermarks and avoid heavy text over faces.
- For transparent designs, use PNG. For photos, JPG is fine in sRGB color space.
- Keep custom text short and proofread before ordering.
How to use discount coupon code?
- Select your product – Choose the personalized gift you want (wooden photo print, frame, mug, acrylic décor, etc.).
- Customize – Upload your photo, add text, and complete personalization.
- Add to cart – Once you’re happy with the design, click Add to Cart.
- Go to checkout – Open your cart and click Proceed to Checkout.
- Enter coupon code – Look for the “Coupon Code / Promo Code” box on the checkout page.
- Apply the code – Type your discount code and click Apply to see the reduced price instantly.
- Complete payment – Choose your payment method and finish the order with the discounted total.
Ordering & Payments?
- Proceed to checkout – Click Checkout to continue.
- Enter shipping details – Fill in delivery address and contact information.
- Select delivery option – Choose standard or express shipping if available.
- Choose payment method – Options may include Credit/Debit Card, Net Banking, UPI, Wallets, or Cash on Delivery (if supported).
- Complete payment – Confirm your order by making the payment.
- Receive order confirmation – You’ll get an email/SMS with your order number and details.
When will I receive product delivery?
Normally, product delivery at Indot Photo Gifts takes around 7 working days from the date of order confirmation. The exact delivery time may vary based on your location and the courier partner service.
Do you offer international shipping?
Yes, Indot Photo Gifts offers international shipping for select products. Shipping availability, delivery times, and charges vary depending on the destination and product size. You can check if your desired product qualifies for international delivery during checkout. For bulk or special orders, please contact our support team for details.
What is your return policy?
Since our products are personalized and made to order, we generally do not accept returns unless the item is damaged, defective, or incorrect. If you receive a product that does not match your order or arrives damaged, please contact our support team within 48 hours of delivery with photos of the issue. We will review your request and offer a replacement or refund as applicable.
What is indot photo gifts’ refund policy?
At Indot Photo Gifts, refunds are considered only if you report a damaged, defective, or incorrect product within 7 days of delivery. Since our products are personalized, we generally do not accept returns for change of mind. To request a refund or replacement, please contact our support team within 7 days of receiving your order with clear photos of the product and order details. We will review your request and resolve it promptly.
Do you have more questions?
We’d love to hear from you! If you have any questions, feedback, or suggestions, please visit our Contact Us page or email us at support@indotphotogifts.com . You can also reach us via our customer care phone number or live chat on the site. Our support team is available to assist you with orders, personalization queries, or any concerns you may have.
How can we personalized a gift online?
Need to contact us?
We are always happy to help you. You can definitely contact us for any help with the website.